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Possible problem and solution:
You must have your browser configured to run Java

Explorer

• Go to "Tools | Internet Options..." from the main menu
• Click the "Security" Tab (top)
• Click "Custom Level..." button (towards bottom)
• Scroll down till you find "Java" (or "Java VM")section
• Click on "High safety" radio button
• Click OK
• Restart the browser

Netscape Communicator

• Go to "Edit | Preferences..." from the main menu
• Click on "Advanced" (left)
• Make sure "Enable Java" check box is checked.
• Click OK
• Restart the browser